Help centre

Frequently asked questions

Still stuck? Email us

How does it work?

Pull on the glove, strap the launcher to the wrist, push a suction-cup dart in until it sits firm, then aim at a safe target and fire.

How long does shipping take?

Free shipping on every order. Dispatched in 1–3 business days, and typical delivery is 8–14 business days. Tracking details are emailed once your order ships.

Shipping policy

How many Web Shooters do I get?

One hero, one Web Shooter. Every Web Shooter comes with one launcher, ready to strap on and start the mission.

Got a sidekick at home? Buy 2 Web Shooters and get a 3rd one FREE, one for every hero in the squad. Pick 3 on the product page and the free one is applied automatically at checkout.

Can I track my order?

Yes. You'll receive a tracking link by email once your order ships. Tracking can take 2–4 business days to update. See our Track order page.

I entered the wrong address. What do I do?

Email us straight away with "URGENT" in the subject line and your order number so we can correct it before it ships.

What if something arrives damaged or faulty?

Faulty or damaged? We'll make it right. Email us your order number and a photo and we'll sort it out.

Refund policy

What is your return policy?

Please see our Refund policy for full details, or email us and we'll help.

Shop with confidence

Still need help?

  • Free shipping on every order

    Dispatched in 1–3 business days. Typical delivery 8–14 business days. Tracking details are emailed once your order ships.

    Shipping policy

  • Faulty or damaged? We'll make it right

    Email us your order number and a photo and we'll sort it out.

    Refund policy

  • Real people, real help

    We reply within 1–2 business days. thespidy.co@gmail.com

    Secure Shopify checkout.